Reports & Analytics
ITIL v4 Continual Improvement - Performance metrics and insights
Total Tickets
1,284
+12% vs last month
Avg Resolution Time
4.2h
-18% vs last month
SLA Compliance
94.5%
+2.5% vs last month
Customer Satisfaction
4.6/5
+0.3 vs last month
Weekly Ticket Trend
Tickets by Category
SLA Performance
Met: 1,213
Breached: 71
Priority Distribution
Critical
High
Medium
Low
Top Performers
1
Sarah Johnson
145 resolved
2.5h
avg time
2
Mike Chen
128 resolved
3.2h
avg time
3
John Smith
112 resolved
2.8h
avg time
Resolution Time by Category