Incident Management
ITIL v4 Incident Management - Restore normal service operation ASAP
1
Critical Incidents
3
Open Incidents
1
Resolved Today
0
SLA Breached
| Ticket | Type | Status | Priority | Requester | Assignee | Created | ||
|---|---|---|---|---|---|---|---|---|
INC-2024-0001 Email server not responding | Incident | In Progress | Critical | RWRobert Wilson | SJSarah Johnson | Dec 22, 08:30 AM | ||
INC-2024-0002 VPN connection failing for remote users | Incident | New | High | EDEmily Davis | Unassigned | Dec 22, 07:45 AM | ||
INC-2024-0003 Printer on 3rd floor not printing | Incident | Resolved | Low | Unknown | SJSarah Johnson | Dec 20, 11:30 AM | ||
INC-2024-0004 CRM system performance degradation | Incident | In Progress | High | RWRobert Wilson | SJSarah Johnson | Dec 22, 09:00 AM |