Codebooks
Manage reference data and configuration for the ITSM system
Categories & Subcategories
Hardware
Physical equipment issues
Desktop
mediumLaptop
mediumPrinter
lowMonitor
lowSoftware
Application and software issues
Office Suite
mediumERP System
highCRM
mediumNetwork
Network and connectivity issues
Internet
highVPN
highWiFi
mediumNetwork Drive
mediumAccess
Account and access requests
New Account
mediumPassword Reset
highPermission Change
mediumAccount Disable
low