Problem Management
ITIL v4 Problem Management - Identify and manage root causes
2
Total Problems
1
Investigating
1
Root Cause Found
0
Resolved
PRB-2024-0001high
Recurring VPN disconnections
Users experiencing frequent VPN disconnections during peak hours.
investigating
MCMike Chen
Root Cause
Under investigation - suspected network capacity issue
Workaround
Users can reconnect manually when disconnected
Related Incidents:INC-2024-0002
PRB-2024-0002medium
Email attachment size limitation
Users unable to send attachments larger than 10MB.
root cause identified
SJSarah Johnson
Root Cause
Exchange server attachment limit configuration
Workaround
Use OneDrive links for large files